Café & Bar General Assistant
Closing Date: Thu 8 August, 17:00 BST
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Applications
Please apply online, or alternatively, download the application form in Word and email it to hr@watershed.co.uk.
Do get in touch if you would like any of this information, or wish to apply, in another format.
Please do not include your CV as it will not be considered. Please put all relevant information on your application form.
Before you apply
Watershed's first value is Inclusive – We listen to and learn from our community, creating equity and addressing harm where it occurs. The information below lays out some of the steps we are taking to create a more inclusive recruitment process. Many of these steps are new to us, so feedback and questions are very welcome.
You may not have worked in a cultural organisation before, or in an organisation like Watershed. Please still consider applying as many other sectors offer transferable contexts.
If you are from a background that is underrepresented in the culture sector - for example you are from a community that experiences racism or you are a disabled person (as defined by the Equalities Act 2010), or you did not go to University or had free school meals as a child - and you would like support to articulate how your experience is transferable to this role, you can book time with us to discuss it. We will ensure the person you meet is not involved in the recruitment process. Please request this by emailing hr@watershed.co.uk (we will not ask you to disclose your background).
We believe our work will be stronger with greater diversity and welcome applications from those who bring balance to our team. Watershed welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do. Supporting our staff means they are not appointed to represent specific groups or organisations.
Job description
- Grade
- 6
- Rate
- £12.00 per hour
- Hours
- Full time
- Contract type
- Permanent
- Responsible to
- Shift Leaders
Purpose of job
Watershed is Bristol's cultural meeting place of choice. Our Café & Bar provides a welcoming hospitality offer. The post holder will work as part of a team providing an excellent visitor experience, maintaining consistently high levels of customer service, cleanliness and product knowledge, across our customer service departments: Café bar, Kitchen, Events and Front of House.
Main responsibilities
- Deliver high levels of customer care at all times ensuring the highest possible standards in presentation and quality of food / beverages served and customer experience;
- Maintain an up-to-date knowledge of Watershed activities and all products on offer from the Café Bar and Events menu to ensure effective advice to customers;
- Undertake clearing and cleaning requirements in the Café/Bar, Kitchen, and Events spaces before, during and after service;
- Operate equipment accurately and in line with policy and procedures;
- Maintain an awareness and administration of stock control and procedures;
- Maintain health, safety and hygiene standards at all times within all catering areas.
Key performance indicators
- Excellent food and beverage product knowledge maintained at all times;
- Highest standard of customer service delivered to staff and customers at all times;
- Accurate handling of tills, cash and other transactions;
- Stock control and rotation records kept up-to-date;
- Health & Safety/Food hygiene standards maintained at all times;
- Service areas cleaned and cleared to the required standards.
Essential criteria
- Proven experience of delivering excellent customer service within a catering environment.
- Recognised certificate or demonstrable knowledge of Health and Safety and Food Hygiene training.
- Able to prioritise work and work on own initiative as well as working well in a team
- Experience of handling cash.
- Adept handling and coordination skills in use of equipment such as hot and cold beverage dispensers, kitchen machines, computerised tills and cellar equipment.
Application process
Closing date:
We will be holding interviews at Watershed on the below date.
First round interview / presentation (if relevant): -
Working at Watershed
Find out more about staff benefits, our values and more about our approach.
Access
Watershed will work with candidates to ensure their access needs are met during the interview process and will ensure access requirements are not a factor in decision making.
Equal opportunities monitoring
We are striving to understand more about who applies to work with us. At the end of the application process we invite you to complete our anonymous equal opportunities monitoring form, which will not be shared with anyone involved in the recruitment process.
Opening hours
At full operation, Watershed is open seven days a week, including Bank Holidays (Christmas Day and Boxing Day are the only exceptions). Watershed is a public building, which operates a diverse range of cultural and commercial activities. The post holder will need to be comfortable working in this environment.
Additional Information
- The post-holder is expected to wear clothing appropriate to their post.
- The post-holder will be required to undertake such other comparable duties as may be required by the Head of Department'.
- Watershed is open seven days a week, including Bank Holidays (Christmas Eve, Christmas Day and Boxing Day are the only exceptions). Watershed is a public building, which operates a diverse range of cultural and commercial activities. The post holder will need to be comfortable working in this environment.
Watershed Values
As a registered charity and social enterprise, Watershed has well-established brand values. We seek to apply our values in everything we do and ask staff, partners, suppliers and collaborators to do the same.
Our values are:
- Inclusive We listen to and learn from our community, creating equity and addressing harm where it occurs
- Transparent We share our approach openly and clearly, working at a pace which enables everyone to participate who wishes to
- Responsible We use our resources generously and sustainably, considering our impact on future generations
- Kind We are careful and caring with ourselves and with others
- Hopeful We celebrate culture, creativity and wonder as paths to a better future
Watershed is a Social Enterprise Mark holder. Social Enterprises are businesses whose products and services create both social and environmental benefits.
Closing Date: Thu 8 August, 17:00 BST